Spotlight Stories
Meet Maria, Customer Service Associate from ZALORA Philippines 16 Jun 2023

Being part of the ZALORA team has been an incredible journey for me. Hi, I'm Maria, and I want to share my experience with you!

A day in the life of a Zalorian is truly fulfilling. While some may find it challenging at first, once you get used to it, you'll discover how interesting and dynamic our roles can be.

Among the ZALORA values, the one that resonates with me the most is being rationally creative. As a customer service representative, I often encounter unique situations where the solutions are not found in any manual. That's when we need to think outside the box, get creative, and go the extra mile to ensure our customers are satisfied.

What keeps me here at ZALORA over the years is the comfort and satisfaction I feel as a new employee. Everything has been precise and wonderful so far, and I hope this blissful experience continues. Finding meaning and fulfillment in my work is all about those moments when a customer expresses appreciation and says "thank you." It's those small gestures that remind me of the impact I can make in someone's day.

But what I love the most about being part of the ZALORA team is our culture. Unlike other workplaces, we don't have a robotic environment. Here, we are encouraged to express ourselves and be our authentic selves. The work environment at ZALORA is truly unique. It's filled with enthusiasm, friendliness, and a cool vibe. It's not your typical bright lights and white walls office setup. ZALORA wants us to feel comfortable, allowing us to work at our own pace and in a way that brings out our best.

ZALORA also takes care of our mental health and well-being. They provide good facilities and easy access to healthcare services, ensuring we have the support we need. Flexibility is another perk of working at ZALORA. They understand the importance of work-life balance, offering hybrid working arrangements. This means we can work comfortably from home for most days and come to the office once a week.

Having discovered the vibrant culture, the freedom to be yourself, and the endless possibilities for growth and development here at ZALORA, I am thankful to be here among a lovely and supportive team!